Frequently Asked Questions

Workaaholic is a platform that connects skilled craftsmen with clients who need quality services. We make it easy to find verified professionals for home repairs, renovations, installations, and maintenance work. Our mission is to simplify the process of hiring skilled tradespeople while ensuring quality and reliability.

Our platform works through a simple 4-step process:

1. Search: Enter the service you need and your location
2. Browse: View available craftsmen with ratings and reviews
3. Connect: Chat or call to discuss details and pricing
4. Get It Done: Service completed, pay directly, leave a review

For craftsmen, they create a profile, get verified, and start receiving job requests from clients in their area.

We currently serve major metropolitan areas across the United States and are expanding rapidly. Our services are available in cities including New York, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, and San Jose. We're continuously adding new locations based on demand.

To check if we're available in your area, simply enter your location on our homepage. If we're not in your area yet, you can sign up to be notified when we expand to your location.

Yes! Workaaholic is available as a mobile app for both iOS and Android devices. You can download it from the Apple App Store or Google Play Store. The mobile app offers all the features of our website with the added convenience of push notifications for new messages, appointment reminders, and real-time updates on your service requests.

Our mobile app is designed for ease of use, allowing you to book services, communicate with craftsmen, and manage your appointments on the go.

Finding and hiring a craftsman on Workaaholic is simple:

1. Search for the service you need and enter your location
2. Browse through available craftsmen in your area
3. Review their profiles, ratings, portfolios, and pricing
4. Contact them directly through our secure messaging system
5. Discuss project details, get quotes, and schedule the service
6. Once agreed, the craftsman will complete the work
7. After completion, you can pay securely through our platform and leave a review

Using Workaaholic as a client is completely free! There are no subscription fees, membership costs, or hidden charges for clients. You only pay for the services you book at the agreed-upon price with the craftsman.

Our platform is free for clients because we believe in making quality services accessible to everyone. Craftsmen pay a small service fee for each completed job, which helps us maintain and improve our platform.

Customer satisfaction is our top priority. If you're not completely satisfied with the work performed:

1. First, communicate directly with the craftsman to resolve any issues
2. If the issue isn't resolved, contact our customer support team within 7 days of service completion
3. We'll mediate between you and the craftsman to find a solution
4. If necessary, we can help you find another craftsman to fix the issue
5. In rare cases where work doesn't meet our quality standards, we may offer a partial or full refund

We hold payments for 24 hours after job completion to ensure you're satisfied before the craftsman receives payment.

Yes, you can cancel or reschedule appointments, but the specific policies depend on the timing:

• More than 24 hours in advance: Free cancellation or rescheduling
• Less than 24 hours in advance: May be subject to a cancellation fee (varies by craftsman)
• Same-day cancellation: Typically incurs a fee (check the craftsman's cancellation policy)
• No-show: May result in full charge for the scheduled service

Each craftsman sets their own cancellation policy, which is clearly displayed on their profile. We encourage communicating directly with the craftsman if you need to reschedule.

Joining Workaaholic as a craftsman involves a simple verification process:

1. Click "Get Started" and select "Offer Services"
2. Create your professional profile with photos of your work
3. Provide your business information and service areas
4. Submit required documents (license, insurance, certifications)
5. Complete our background check process
6. Set up your payment information
7. Once verified, you'll start receiving job requests

The verification process typically takes 2-3 business days. We'll notify you once you're approved and can start accepting jobs.

Workaaholic charges a service fee for each completed job. Our fee structure is transparent:

• Standard Service Fee: 15% of the job total
• Premium Membership: $29.99/month for reduced 10% service fee
• No hidden fees: What you see is what you pay

The service fee covers platform maintenance, customer support, payment processing, insurance verification, and marketing to bring you more clients. There are no upfront costs or subscription requirements - you only pay when you get paid.

We've designed our payment system to be fast and reliable for craftsmen:

• Payment Processing: Payments are processed through our secure system
• Payment Hold: Funds are held for 24 hours after job completion to ensure client satisfaction
• Transfer Timing: Payments are transferred to your bank account within 2-3 business days after the hold period
• Payment Methods: Direct deposit to your bank account
• Payment Tracking: You can track all payments in your dashboard

We provide detailed payment reports and send payment confirmations for every transaction. There are no fees for receiving payments - the service fee is deducted before transfer.

Workaaholic provides multiple ways to help you grow your business:

• Verified Badge: Builds trust with potential clients
• Review System: Positive reviews improve your visibility in search results
• Marketing Exposure: We actively market our platform to bring you qualified leads
• Geographic Targeting: Clients in your service area see your profile first
• Specialization Tags: Highlight your specific skills and expertise
• Portfolio Showcase: Display your best work to attract clients
• Direct Job Requests: Clients can contact you directly for quotes

Active and highly-rated craftsmen receive priority placement in search results and may be featured in our promotional materials.

Service prices on Workaaholic are determined by several factors:

• Craftsman Sets Prices: Each craftsman sets their own rates based on their expertise, experience, and market rates
• Project Complexity: More complex jobs typically cost more
• Materials Required: Material costs are factored into the final price
• Location: Prices may vary by geographic area and local market rates
• Urgency: Emergency or same-day services may have premium pricing

We encourage clients to get multiple quotes for comparison and craftsmen to provide transparent, detailed pricing breakdowns.

Workaaholic accepts various secure payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay
• Bank Transfers: Direct ACH transfers
• PayPal: Available for certain transactions

All payments are processed through our secure, encrypted payment system. We never store your full payment details on our servers. For larger projects, craftsmen may offer payment plans: discuss this directly with them.

Yes, your payment information is highly secure with Workaaholic:

• Bank-Level Encryption: All transactions use 256-bit SSL encryption
• PCI Compliance: We're fully PCI DSS compliant
• Tokenization: Payment details are tokenized and never stored on our servers
• Secure Processing: We use industry-leading payment processors
• Fraud Protection: Advanced fraud detection systems monitor all transactions
• Payment Verification: Two-factor authentication for account security

Your financial security is our top priority. We employ multiple layers of security to protect your information and prevent unauthorized access.

We have a comprehensive verification process for all craftsmen:

• Identity Verification: Government-issued ID confirmation
• Background Checks: Criminal background screening
• License Verification: Validation of professional licenses and certifications
• Insurance Confirmation: Proof of liability insurance
• Skill Assessment: Review of work history and portfolio
• Reference Checks: Contacting previous clients or employers
• Ongoing Monitoring: Regular review of performance and customer feedback

Only craftsmen who pass all verification steps receive our "Verified" badge. We regularly re-verify our craftsmen to maintain our high standards.

We prioritize safety for both clients and craftsmen:

• Secure Communication: All messaging happens through our platform
• Verified Identities: Everyone on the platform is verified
• Insurance Coverage: Craftsmen must carry appropriate insurance
• Emergency Protocols: Clear procedures for reporting issues
• Rating System: Transparent feedback from previous clients
• 24/7 Support: Available for urgent safety concerns
• Incident Reporting: Easy way to report any safety issues

We also provide safety tips and guidelines for both clients and craftsmen to ensure safe interactions and work environments.

We have a clear dispute resolution process:

1. Direct Communication: First, try to resolve the issue directly with the other party
2. Platform Mediation: If unresolved, contact our support team within 7 days
3. Evidence Review: We'll review messages, photos, and documentation
4. Mediation: Our team will mediate between both parties
5. Resolution: We'll work toward a fair solution for both sides
6. Escalation: If needed, we may involve third-party mediation

We hold payments for 24 hours after job completion to allow time for any issues to be raised. Our goal is always fair resolution that maintains trust in our community.