Privacy Policy

1. Introduction

Workaaholic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Photos, service descriptions, work history
• Contact Information: Address, location data
• Payment Information: Billing address, payment method details
• Communication Data: Messages, reviews, ratings

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent
• Location Data: General location based on IP address or GPS
• Cookies and Tracking: As described in Section 8

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms when you connect your account
• Payment processors for transaction verification
• Background check providers for Craftsman verification
• Advertising and analytics partners

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our Services
• User Connections: To facilitate connections between Clients and Craftsmen
• Communication: To send service-related notices and promotional communications
• Safety and Security: To verify identities, prevent fraud, and ensure platform safety
• Personalization: To personalize your experience and show relevant content
• Analytics: To understand how our Services are used and improve them
• Legal Compliance: To comply with legal obligations and enforce our terms

3.1 Legal Basis for Processing (GDPR)

For users in the European Economic Area, our legal basis for processing your information includes:

• Performance of Contract: Processing necessary for our Terms of Service
• Legitimate Interests: Processing for our legitimate business interests
• Consent: Where we have obtained your explicit consent
• Legal Obligation: Processing to comply with legal requirements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

• Craftsmen see Client information necessary to provide services (name, contact details, service location)
• Clients see Craftsman information including profile, ratings, and contact details

4.2 With Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processors
• Cloud storage providers
• Analytics services
• Marketing platforms
• Customer support services

4.3 For Legal Reasons

We may disclose your information if required by law, such as to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users

4.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and testing
• Access controls and authentication measures
• Secure development practices
• Employee training on data protection

While we strive to protect your information, no security system is impenetrable. We cannot guarantee the security of our databases or that information will not be intercepted while being transmitted over the internet.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our retention periods are based on:

• The length of time we need to provide our Services
• Legal obligations and regulatory requirements
• Statutes of limitations for potential claims
• Business needs and historical records

When we no longer need to retain your information, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Control

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities

7.2 Marketing Communications

You can opt-out of receiving marketing communications from us by:

• Using the unsubscribe link in our emails
• Adjusting your notification preferences in account settings
• Contacting us directly

7.3 Account Settings

You can review and update your account information through your account settings at any time.

8. Cookies and Tracking

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for basic functionality
• Performance Cookies: Help us understand how users interact with our Services
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services.

8.3 Do Not Track Signals

We do not currently respond to "Do Not Track" signals as there is no standard for how to respond to such signals.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Other legally approved mechanisms

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information. If you believe we might have any information from or about a child under 18, please contact us.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to know what personal information is collected about you
• Right to delete personal information collected from you
• Right to opt-out of the sale of your personal information
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the information in Section 14.

12. GDPR Compliance

For users in the European Economic Area, United Kingdom, and Switzerland, we comply with the General Data Protection Regulation (GDPR).

12.1 Data Protection Officer

We have appointed a Data Protection Officer who can be contacted at: dpo@workaaholic.com

12.2 Supervisory Authority

You have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We will also provide additional notice (such as adding a statement to our homepage or sending you a notification) if changes are material.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

For data protection inquiries from EU/UK residents, contact our Data Protection Officer at: support@workaaholic.com